Why should I choose A OK Trash instead of another company?

• Choose us because we are a Douglas County family-owned and operated company with many years of experience. We provide exceptional customer service. We care about the environment so we offer recycling services. We care about people so we support breast cancer research.

What are the prices for trash service?

• Please see our Pricing section.

What services are included in the quarterly price?

• One pickup per week of one 95-gallon container and up to two extra bags per pickup

How can I sign up for service with A OK Trash?

• Click here to sign up for service.

Pickup Times / Holidays / Inclement Weather

When will my trash be picked up?

• One time per week on your scheduled day.

When do I need to put my trash receptacles out to ensure trash is picked up?

• Please place your trash receptacles at the curb the night before your scheduled pickup.

What holidays does A OK Trash Service observe?

• Christmas Day and New Year’s Day.

What happens if my regularly scheduled trash pickup is on Christmas Day or New Year’s Day?

• Your pickup will be made one day after the holiday.

What happens if the holiday falls on a Saturday or Sunday?

• There will be no change in pickup schedule.

Will A OK Trash pick up during inclement weather, such as ice or snow?

• If our trucks can safely navigate the roads, all pickups will be made within one day of your scheduled pickup. Otherwise, your regularly scheduled pickup will resume the next week.

Trash Guidelines

What types of trash are okay to throw away?

• All common household items are acceptable. Please see our list of prohibited items, or contact us if you are uncertain about a particular item.

What types of trash are prohibited?

• Items such as auto parts, tires, car batteries, construction material, carpet or padding cannot be mixed with household trash. Please see our complete list of prohibited items.

Will you pick up large items, like furniture or a mattress?

• We only pick up these items if you call us and schedule a special pickup. We must have a complete list of items to be picked up. There will be a nominal fee. Contact us to schedule.

Will you pick up yard debris?

• We will only pick up yard debris if you schedule a special pickup for an additional fee. Contact us to schedule a special pickup.

Do I have to put my trash in bags?

• Yes, please bag and tie all of your trash.

Will A OK pick up extra bags of trash?

• We will accept up to 2 extra bags in addition to your 95-gallon container. Please place the extra bags next to your trash container. There will be an extra charge for excessive trash.

Trash Receptacles

Can I use my own trash container?

• You may use your own trash container, or we will provide a 95-gallon container if you prefer.

What happens if my trash container is stolen?

• You may obtain a replacement container for $65.

Recycling

Does A OK provide recycling services?

• Please contact us with any questions about recycling services.
  Yes! Click here to learn more about our recycling services.

Why should I recycle?

• You should recycle because it’s good for the environment, it helps reduce waste and it helps preserve our natural resources.

What types of materials are recyclable?

• Items such as tin cans, aluminum, paper products, plastics and glass can be recycled. Click here for a complete list.

Do I need to sort my recyclables by type?

• No, A OK Trash provides “commingled recycling.” All recyclable items should be kept separate from household trash, but all recyclable items can be placed together.

Can A OK recycle boxes?

• Yes. Please break down boxes and place them next to your trash container.

Payments and Billing

When is my payment due?

• Payments are due on the 1st day of your regularly scheduled quarter of service. Click here for more information on billing and payments.

How can I pay my bill?

• You may pay your bill online, with a check by mail, at the office or by phone. A $1 fee will be applied to bill payments taken over the phone.

If I pay my bill online, when will it be posted?

• Online payments made before 2:00 PM will be posted the same day. Payments made after 2:00 PM will post the following day.

How much will I be billed when I start service?

• You will be billed 3 months in advance. In addition, if you start your service mid-month, the first month of service will be prorated.

When is my bill considered past due?

• Your bill is due the 1st day of the month. Your bill will be considered past due if it is paid after the 10th of the month.

How do you handle a returned check on my account?

• All returned checks are forwarded to Safe-Chek for processing and handling. Click for more information on returned checks.

Can I cancel my service mid-month if I move?

• If you move, the final month of service can be prorated. Please contact the office as soon as possible to schedule your final pickup.